Web Presence and E-commerce
NetSuite's NetCommerce capability lets you leverage the Web to grow your business faster and more cost effectively. It transforms your static Web Site into a dynamic, database-driven e-commerce portal that ties together online customer acquisition efforts with back-office order fulfillment. With NetCommerce, your company can easily deliver an intuitive, personalized experience to your customers and partners alike.
NetCommerce benefits give growing businesses a competitive edge, they include:
- Create the Holy Grail of E-commerce: A Dynamic, Database-driven Web Site.
- Automate Business Processes by Tying Together CRM, ERP and Online Operations.
- Lower Costs and Improve Customer Satisfaction with 24 x7 Self-Service.
- Enhance Your Online Presence with Robust Web Tools, such as Knowledge Base, 24 x7 service and more.
What this means is that you can view real-time sales and traffic data from your Web site, and customers can be assured that they always viewing accurate inventory. You'll also strengthen your customer relationships by allowing customers to interact with you through your 24 x7 Customer Center. Most importantly, you'll synchronize your Web operations with the rest of your business. With streamlined operations, you can eliminate separate islands of sales and inventory data, and reduce the time you spend managing your online business.
Web Store
Today, customers demand a personalized online shopping experience. NetSuite provides Web store capabilities that help virtually any business to create a dynamic and personalized online store. Integration with inventory, accounting, sales and support departments enables your company to offer customers a rich Web experience-without using costly IT resources.
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Web Site
Powerful Web site capabilities are essential for any company doing business today. NetSuite enables you to build a dynamic, database-driven Web site from the ground up, or by easily adding more capabilities to your current site. NetSuite provides immediate control over your Web site, ensuring customers have a rich and robust online experience.
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Site Building
NetSuite provides the functionality to build your own website using a point and click approach. You can set up your site easily by choosing from a variety of layout styles and designs. Upload HTML files, or customize site elements such as headers, footers, tab bars, sidebars and content wrappers to create a unique look. Alternatively, you can upload your own HTML pages and have NetSuite host your custom site.
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Web Analytics
With Web analytics and Real-Time Dashboards, your online operations will no longer be a separate, disconnected part of your business. Using our real-time analytics tools, you and your employees will know exactly what is happening on your Web site or store. Everyone in your organization can better respond to changing market conditions or new trends, resulting in better service for your customers.
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Customer & Partner Self-Service
With NetCommerce, you can offer customers reliable, round-the-clock self-service, an extensive knowledge base, and online support-all tools that increase customer satisfaction and lower operational costs. Customers, vendors, and partners can process inquiries and conduct transactions without intervention from your support representatives. They also benefit from better communication with your company, as well as more timely shipments.
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Inventory Management
With NetCommerce's integrated inventory management capabilities, changes in stock levels are automatically reflected in your Web store. You can display real-time inventory levels; check if items are out of stock; track inventory down to the sub-item level; and receive automatic notification upon reaching re-order points. NetCommerce also lets you offer volume discounts, provide different price levels for sub-item options, and extend special pricing offers to specific customers.
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Order Management
NetCommerce eliminates the manual transfer of customer orders from your Web store to your back office, saving money and reducing time to fulfillment. Approved orders automatically flow to your warehouse manager's Real-Time Dashboard for one-click fulfillment. And with UPS OnLine® Tools, you can provide real-time shipping rates, print UPS shipping labels, automatically associate tracking numbers with sales orders, and provide tracking numbers to your customers for 24 x7 updates.
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Customer Acquisition & Marketing
NetCommerce has built-in marketing functionality to help you attract new customers and retain existing ones, helping you to increase your revenue. Promotional URLs, coupons, and cross-selling are just a few of the tools you can use to maximize the effectiveness of your marketing programs.
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