Traditional CRM with More Power and More Ease
NetSuite CRM gives your company all the Customer Relationship Management capabilities you'll need to manage the sales and customer management process, with greater power and ease than other CRM solutions. NetSuite CRM includes the foundations of CRM: Sales Force Automation, Marketing Automation, and Customer Support & Service Management.
These capabilities are made more powerful with award-winning dashboards, customization and web services through NetFlex, in-system high volume marketing campaigns, advanced forecasting, contact management, and opportunity management.
And now NetCRM+ extends the capability even further with:
- Order Management
- Upsell/Cross-sell
- Incentive Management
- Project Tracking
- Complete Customer Portal
- Website & Analytics
- Partner Management
Click here for more information about NetCRM+.
Sales Force Automation
A highly productive sales force has an enormous impact on your company's top - and bottom lines. Yet today's salesperson faces more challenges than ever before - fierce competition, dynamic deals and demanding customers. That's why better sales force automation (SFA) is critical to your success.
By choosing NetSuite CRM, you can reap the many benefits of online SFA. NetSuite CRM goes beyond simple prospect management offered by other vendors and offers true customer management. With NetSuite's CRM online sales force automation, you can streamline your sales cycles, drive higher close rates and better serve your customers.
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Marketing Automation
Effectively marketing to your existing customers is key to growing your business. NetSuite contains complete marketing campaign management tools to automate, track, and report on your marketing efforts, including: email, direct mail or print activity. You can also target campaigns based on your customers' purchase histories, support cases and more. Plus, NetSuite helps you optimize your campaigns on the fly by providing real-time ROI and performance reports on your personalized Dashboard.
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Customer Support & Service Management
NetSuite customer support provides the tools to handle issues more quickly and improve customer relationships. Support representatives have views into customer purchase histories, meaning they no longer have to track down information such as support entitlement, outstanding invoices, shipment statuses, and contracts in separate applications. And with NetSuite's Customer Center, you can offer customers 24x7 online self-service to increase customer satisfaction and boost customer loyalty.
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Partner Relationship Management
To succeed in today's economic climate, businesses must extend key customer and sales data to their valued partners. NetSuite's partner relationship management extend your sales organization while allowing you to maintain full control of every element of the selling process, including: campaigns, lead management and order processing. Based on the level of access you set, your partners can view customer records and inventory; manage their pipeline more effectively; enter leads and process orders. Additionally, you'll be able to track sales activity and view forecasts on your partner channel.
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Business Intelligence & Analytics
NetSuite's Analytics offer the next wave in business intelligence. This feature allows you to analyze data across all departments and interpret the information that's most important to you. In addition to our analytic tools, you can use your favorite business intelligence tools, including Business Objects, Cognos, Crystal, FRx, or any software that supports ODBC, to access the database table and extract data directly from NetSuite.
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NetFlex
"NETSUITE IS THE WORLD'S MOST CUSTOMIZABLE & EXTENSIBLE APPLICATION SERVICE." NetSuite's NetFlex technology platform customizes and extends NetSuite to meet your specific company and industry requirements for personalization, business processes and best practices. And with NetFlex AppBuilder, you can build entire applications hosted within NetSuite. No on-demand application service is more customizable or extensible.
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